Preamble

Welcome to our website! Thank you for honoring us with your trust during your purchase!

This webshop GTC was created with the Consumer-Friendly GTC generator.

If you have any questions regarding these General Terms and Conditions, the use of the website, individual products, or the purchasing process, or if you wish to discuss a specific request, please contact our staff using the provided contact details!

Imprint: Data of the Service Provider (Seller, Company)

Name: Lénárt Barnabás sole proprietorship

Registered office: Hungary, 2000 Szentendre, Barackvirág utca 1 D

Mailing address: Hungary, 2000 Szentendre, Barackvirág utca 1 D

Registering authority: NATIONAL TAX AND CUSTOMS ADMINISTRATION

Registration number: 62180197

Tax number: HU91970132

Representative: Lénárt Barna

Phone number: +36304917775

E-mail: info@nandu-wrap.com

Website: https://nandu-wrap.com

Bank account number: 12600016-15627727-56186827

IBAN: BE85 9671 0919 6906

SWIFT code: TRWIBEB1XXX

Data of the Hosting Provider

Name: Shopify Inc.

Registered office: 151 O’Connor Street, Ground floor, Ottawa, ON K2P 2L8, Canada

Contact: +1 (888) 746-7439 info@shopify.com

Website: https://shopify.com

Definitions

Goods: movable property listed on the Website for sale, including goods containing digital elements

Goods containing digital elements: movable property that incorporates or is interconnected with digital content or digital services in such a way that the absence of the relevant digital content or digital service would prevent the goods from fulfilling their functions

Digital content: data produced and supplied in digital form

Parties: Seller and Buyer jointly

Consumer: a natural person acting outside their trade, business, craft or profession

Consumer contract: a contract in which one of the parties qualifies as a consumer

Functionality: the ability of goods containing digital elements, digital content or digital services to fulfill their purpose-appropriate functions

Manufacturer: the producer of the Goods, in the case of imported Goods, the importer bringing the Goods into the territory of the European Union, and any person who presents themselves as a manufacturer by affixing their name, trademark, or other distinguishing mark to the Goods

Interoperability: the ability of goods containing digital elements, digital content or digital services to function with hardware and software that are different from those with which goods, digital content or digital services of the same type are ordinarily used

Compatibility: the ability of goods containing digital elements, digital content or digital services to function with hardware or software, without the need for conversion, with which goods, digital content or digital services of the same type are ordinarily used

Website: this website, which is used for concluding the contract

Contract: the sales contract concluded between the Seller and the Buyer via the Website and electronic mail

Durable medium: any instrument which enables the consumer or the undertaking to store information addressed personally to them in a way accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored

Means of distance communication: an instrument which, without the simultaneous physical presence of the parties, can be used for the conclusion of a contract. Such instruments include, in particular, addressed or unaddressed printed matter, standard letters, advertisements in the press with an order form, catalogs, telephone, fax, and internet access devices.

Distance contract: a consumer contract concluded under an organized distance sales scheme for the provision of Goods or services, without the simultaneous physical presence of the parties, with the exclusive use of means of distance communication for the conclusion of the contract

Undertaking: a person acting in the course of their trade, business, craft or profession

Buyer/You: the person concluding a contract by making an offer to purchase through the Website

Seller: the person concluding a contract by making an offer to sell through the Website

Warranty: In the case of contracts concluded between a consumer and an undertaking (hereinafter: consumer contract), according to the Civil Code,

1. the warranty undertaken by the undertaking for the proper performance of the contract, which the undertaking voluntarily assumes beyond or in the absence of its legal obligation, and
2. the mandatory warranty based on legal provisions

Purchase price: the consideration to be paid for the Goods and for the provision of digital content.

Applicable Legislation

The Contract is governed by Hungarian law, and in particular by the following legislation:

• Act CLV of 1997 on consumer protection
• Act CVIII of 2001 on certain issues of electronic commerce services and information society services
• Act V of 2013 on the Civil Code
• Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods
• IM Decree 10/2024 (VI.28.) on the definition of durable consumer goods subject to mandatory warranty
• Government Decree 45/2014 (II.26.) on the detailed rules of contracts between consumers and businesses
• NGM Decree 19/2014 (IV.29.) on the procedural rules for handling warranty and guarantee claims for goods sold under a contract between a consumer and a business
• Act LXXVI of 1999 on copyright
• Act CXII of 2011 on the right to informational self-determination and freedom of information
• REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC
• REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)
• Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between consumers and businesses for the sale of goods and the provision of digital content and digital services

Scope of the GTC

The content of the contract concluded between us – in addition to the provisions of the relevant binding legal regulations – is determined by these General Terms and Conditions (hereinafter: GTC). Accordingly, these GTC contain your and our rights and obligations, the conditions for the conclusion of the contract, the delivery deadlines, the shipping and payment terms, the rules of liability, and the conditions for exercising the right of withdrawal.

The technical information necessary for using the Website, which is not contained in these GTC, is provided by other information available on the Website.

Language of the contract, form of the contract

The language of contracts falling under the scope of these GTC is Hungarian.

Contracts falling under the scope of these GTC are not considered written contracts and are not filed by the Seller.

Prices

Prices are given in HUF. The Seller is exempt from VAT for sales purposes, so the prices do not include VAT. It cannot be ruled out that the Seller may change prices for business policy reasons. Price changes do not affect already concluded contracts. If the Seller has displayed an incorrect price, and an order for the Goods has been received, but the Parties have not yet concluded a contract, the Seller shall proceed according to the "Procedure in case of incorrect pricing" point of the GTC.

Procedure in case of incorrect pricing

An obviously incorrect displayed price is considered to be:

• 0 HUF price,
• a discounted price where the incorrect percentage discount is displayed next to the correct original price (e.g., for goods priced at 1000 HUF, if a 20% discount is indicated, but instead of the correct 800 HUF, the goods are incorrectly offered for 500 HUF due to an erroneous calculation that does not match the percentage discount).

In case of such an incorrect price display, the Seller offers the possibility to purchase the Goods at the real price. Based on this information, the Buyer can decide whether to order the Goods at the real price or not to take advantage of this opportunity, in which case no contract will be concluded between the Parties.

Complaint Handling and Enforcement Options

Consumers may submit claims related to product liability, product warranty, or guarantee for goods, or objections (consumer complaints under the Consumer Protection Act) concerning the conduct, activity, or omission of the Seller, or a person acting on behalf of or for the benefit of the Seller, directly related to the distribution or sale of goods to consumers, aimed at remedying an individual violation of rights or interests, through the following contact details and methods:

• In writing, via the following website: https://nandu-wrap.com
• In writing, via the following email address: info@nandu-wrap.com
• In writing, by post: Hungary, 2000 Szentendre, Barackvirág utca 1 D

The Seller is obliged to handle consumer claims for product liability, product warranty, or guarantee not according to the rules for consumer complaint handling under the Consumer Protection Act, but according to specific legal provisions.

Consumers may submit their complaints under the Consumer Protection Act, which aim to remedy an individual infringement of rights or interests concerning the conduct, activity, or omission of the business, or a person acting on behalf of or for the benefit of the business, directly related to the distribution or sale of goods to consumers - with the exception of claims for product liability, product warranty, or guarantee - orally or in writing to the business.

The Seller shall examine the verbal complaint immediately and remedy it as necessary. If the consumer does not agree with the handling of the complaint, or if immediate investigation of the complaint is not possible, the Seller shall immediately record a report on the complaint and its position regarding it, and in the case of a verbal complaint communicated in person, hand over a copy to the consumer on the spot; in the case of a verbal complaint communicated by telephone or other electronic communication service, send it to the consumer no later than 30 days - in accordance with the provisions regarding responses to written complaints - simultaneously with the substantive response. The report on the complaint must contain the following:

1. the consumer's name, address, or email address,
2. the place, time, and manner of submitting the complaint,
3. a detailed description of the consumer's complaint, a list of documents, papers, and other evidence presented by the consumer,
4. the business's statement regarding its position on the consumer's complaint, if immediate investigation of the complaint is possible,
5. the signature of the person recording the report and – except for verbal complaints communicated by telephone or other electronic communication service – the consumer's signature,
6. the place and time of recording the report,
7. in the case of a verbal complaint communicated by telephone or other electronic communication service, the unique identification number of the complaint, and
8. a warning that if the consumer does not provide the data specified in points a. and c. during the recording of the report, or refuses to sign the report, the Seller shall waive the application of the provisions regarding responses to written complaints when handling the verbal complaint.

If the consumer does not provide the data specified in points a) and c) during the communication of the verbal complaint, or refuses to sign the report, the business is not obliged to proceed according to the provisions regarding responses to written complaints when handling the verbal complaint.

The Seller is obliged to respond to written complaints - unless a directly applicable legal act of the European Union provides otherwise - in writing and in a verifiable manner within thirty days of its receipt and to arrange for its communication. The Seller is obliged to justify its position if it rejects the complaint. In case of rejection of the complaint, the Seller is obliged to inform the consumer in writing about which authority or conciliation body the consumer can initiate proceedings with – depending on the nature of their complaint. The information must also include the registered office, telephone and internet contact details, and mailing address of the competent authority or the conciliation body according to the consumer's place of residence, habitual abode or registered office, and whether the Seller has made a general submission statement.

If the Seller provides an electronic interface or form for submitting written complaints, it is obliged to immediately confirm receipt of the written complaint to the electronic mail address provided by the consumer.

The Seller is obliged to keep the report recorded on the verbal complaint or the written complaint, as well as a copy of its substantive response to the complaint, for three years, and to present it to the supervisory authority upon request.

If a consumer dispute between the Seller and the consumer cannot be resolved through negotiations, the consumer has the following legal remedies:

Consumer Protection Procedure

Complaints can be filed with the consumer protection authorities. If a consumer detects an infringement of their consumer rights, they are entitled to turn to the consumer protection authority competent for their place of residence. After evaluating the complaint, the authority decides on conducting consumer protection proceedings. The primary consumer protection authority tasks are carried out by the metropolitan and county government offices competent for the consumer's place of residence, their contact details can be found here:

Consumer Protection Department of the Government Office of Budapest Capital Address: 1117 Budapest, Prielle Kornélia utca 4/b. E-mail: fogyasztovedelem@bfkh.gov.hu Phone number: (1) 450-2598 Website: https://kormanyhivatalok.hu/kormanyhivatalok/budapest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Area of Budapest Capital	Consumer Protection Department of the Government Office of Pest County Address: 1072 Budapest, Nagy Diófa u.10-12. E-mail: fogyved@pest.gov.hu Phone number: 06 1 459 4843 Website: https://kormanyhivatalok.hu/kormanyhivatalok/pest/megye/szervezet/fogyasztovedelmi-foosztaly Jurisdiction: Pest County
Consumer Protection Department of the Government Office of Bács-Kiskun County Address: 6000 Kecskemét, Szent István krt. 19/A. Mailing address: 6001 Kecskemét, Pf. 189. E-mail: fogyasztovedelem@bacs.gov.hu Phone number: 06 76 795 710 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bacs-kiskun/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Bács-Kiskun County	Consumer Protection Department of the Government Office of Baranya County Address: 7630 Pécs, Hengermalom u. 2. Mailing address: 7630 Pécs, Hengermalom u. 2. E-mail: fogyasztovedelem@baranya.gov.hu Phone number: 06 72 795 398 Website: https://kormanyhivatalok.hu/kormanyhivatalok/baranya/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Baranya County
Consumer Protection Department of the Government Office of Békés County Address: 5600 Békéscsaba, József Attila u. 2-4. Mailing address: 5600 Békéscsaba, József Attila u. 2-4. E-mail: fogyved@bekes.gov.hu Phone number: +36 66 546 150 Website: https://kormanyhivatalok.hu/kormanyhivatalok/bekes/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Békés County	Consumer Protection Department of the Government Office of Borsod-Abaúj-Zemplén County Address: 3527 Miskolc, József Attila u 20. E-mail: fogyasztovedelem@borsod.gov.hu Phone number: 06 46 795 779 Website: https://kormanyhivatalok.hu/kormanyhivatalok/borsod-abauj-zemplen/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Borsod-Abaúj-Zemplén County
Consumer Protection Department of the Government Office of Csongrád-Csanád County Address: 6722 Szeged, Rákóczi tér 1. Mailing address: 6722 Szeged, Rákóczi tér 1. E-mail: fogyasztovedelem@csongrad.gov.hu Phone number: 06 62 680 532 Website: https://kormanyhivatalok.hu/kormanyhivatalok/csongrad-csanad/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Csongrád-Csanád County	Consumer Protection Department of the Government Office of Fejér County Address: 8000 Székesfehérvár, Honvéd utca 8. E-mail: fogyved@fejer.gov.hu Phone number: +36 22 501 751 Website: https://kormanyhivatalok.hu/kormanyhivatalok/fejer/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Fejér County
Consumer Protection Department of the Government Office of Győr-Moson-Sopron County Address: 9022 Győr, Türr István utca. 7. E-mail: fogyasztovedelem@gyor.gov.hu Phone number: +36 96 795 950 Website: https://kormanyhivatalok.hu/kormanyhivatalok/gyor-moson-sopron/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Győr-Moson-Sopron County	Consumer Protection Department of the Government Office of Hajdú-Bihar County Address: 4025 Debrecen, Széchenyi utca 46. Mailing address: 4025 Debrecen, Széchenyi utca 46. E-mail: fogyasztovedelem@hajdu.gov.hu Phone number: 06 52 533 924 Website: https://kormanyhivatalok.hu/kormanyhivatalok/hajdu-bihar/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Hajdú-Bihar County
Consumer Protection Department of the Government Office of Heves County Address: 3300 Eger, Kossuth L. u. 9. Mailing address: 3301 Eger, Pf. 216. E-mail: fogyved@heves.gov.hu Phone number: 06 (36) 515-469 Fax: 06 (36) 516-040 Website: https://kormanyhivatalok.hu/kormanyhivatalok/heves/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Heves County	Consumer Protection Department of the Government Office of Jász-Nagykun-Szolnok County Address: 5000 Szolnok, Indóház u. 8. E-mail: jasz.fogyved@jasz.gov.hu Phone number: 56/795-165 Website: https://kormanyhivatalok.hu/kormanyhivatalok/jasz-nagykun-szolnok/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi Jurisdiction: Jász-Nagykun-Szolnok County
Consumer Protection Department of the Government Office of Komárom-Esztergom County Address: 2800 Tatabánya, Bárdos László utca 2. E-mail: fogyasztovedelem.meff@komarom.gov.hu Phone number: (34) 309-303 Website: https://kormanyhivatalok.hu/kormanyhivatalok/komarom-esztergom/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Komárom-Esztergom County	Consumer Protection Department of the Government Office of Nógrád County Address: 3100 Salgótarján, Karancs út 54. E-mail: fogyved@nograd.gov.hu Phone number: 06 32 511 116 Website: https://kormanyhivatalok.hu/kormanyhivatalok/nograd/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Nógrád County
Consumer Protection Department of the Government Office of Somogy County Address: 7400 Kaposvár, Vásártéri út 2. E-mail: fogyasztovedelem@somogy.gov.hu Phone number: 06 82 510 868 Website: https://kormanyhivatalok.hu/kormanyhivatalok/somogy/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Somogy County	Consumer Protection Department of the Government Office of Szabolcs-Szatmár-Bereg County Address: 4400 Nyíregyháza, Hatzel tér 10. Mailing address: 4401 Nyíregyháza, Pf. 77. E-mail: fogyasztovedelem@szabolcs.gov.hu Phone number: 06 42 500 694 Website: https://kormanyhivatalok.hu/kormanyhivatalok/szabolcs-szatmar-bereg/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es Jurisdiction: Szabolcs-Szatmár-Bereg County
Consumer Protection Department of the Government Office of Tolna County Address: 7100 Szekszárd, Kiskorzó tér 3. E-mail: fogyasztovedelem@tolna.gov.hu Phone number: (74) 795-385 Website: https://kormanyhivatalok.hu/kormanyhivatalok/tolna/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Tolna County	Consumer Protection Department of the Government Office of Vas County Address: 9700 Szombathely, Wesselényi u. 7. Mailing address: 9702 Szombathely, Pf. 24. E-mail: fogyasztovedelem@vas.gov.hu Phone number: +36/70-705-1435 Website: https://kormanyhivatalok.hu/kormanyhivatalok/vas/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-meresugyi-es Jurisdiction: Vas County
Consumer Protection Department of the Government Office of Veszprém County Address: 8200 Veszprém, Kistó utca 1. Mailing address: 8200 Veszprém, Kistó utca 1. E-mail: fogyasztovedelem@veszprem.gov.hu Phone number: +36 88 550 510 Website: https://kormanyhivatalok.hu/kormanyhivatalok/veszprem/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Veszprém County	Consumer Protection Department of the Government Office of Zala County Address: 8900 Zalaegerszeg, Pintér Máté u. 22. Mailing address: 8900 Zalaegerszeg, Pintér Máté u. 22. E-mail: fogyasztovedelem.zala@zala.gov.hu Phone number: +36 92 510 530 Website: https://kormanyhivatalok.hu/kormanyhivatalok/zala/megye/szervezet/kozlekedesi-muszaki-engedelyezesi-es-fogyasztovedelmi Jurisdiction: Zala County

Court proceedings

The client is entitled to assert their claim arising from the consumer dispute before a court within the framework of civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Conciliation Board proceedings

If your consumer complaint is rejected, you are entitled to turn to the competent Conciliation Board of your place of residence, habitual residence or registered office, or the Conciliation Board specified by you in the application. The condition for initiating the conciliation board proceedings is that the consumer attempts to settle the dispute directly with the business concerned.

The conciliation board – unless the consumer requests a personal hearing – holds the hearing online, using electronic devices that provide simultaneous audio and video transmission (hereinafter: online hearing).

The business is subject to a duty of cooperation in the conciliation board proceedings, within which we are obliged to send our written response to the conciliation board within the deadline set by the conciliation board. With the exception of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, the business is obliged to ensure the participation of a person authorized to reach a settlement at the hearing. The authorized representative of the business is obliged to participate online in the online hearing. If the consumer requests a personal hearing, the authorized representative of the business is obliged to participate at least online in the hearing.

The Seller has not made a general statement of submission to the conciliation board.

Further information about the Conciliation Boards can be found here: https://www.bekeltetes.hu

Contact details of the regionally competent Conciliation Boards:

Budapest Conciliation Board Seat: Budapest Jurisdiction: Budapest Contact details: Address: 1016 Budapest, Krisztina krt. 99. I. em. 111. Mailing address: 1253 Budapest, Pf.:10. Phone number: 06-1-488-2131 E-mail: bekelteto.testulet@bkik.hu Website: bekeltet.bkik.hu	Baranya County Conciliation Board Seat: Pécs Jurisdiction: Baranya County, Somogy County, Tolna County Contact details: Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154 E-mail: info@baranyabekeltetes.hu Website: baranyabekeltetes.hu
Borsod-Abaúj-Zemplén County Conciliation Board Seat: Miskolc Jurisdiction: Borsod-Abaúj-Zemplén County, Heves County, Nógrád County Contact details: Address: 3525 Miskolc, Szentpáli u. 1. Mailing address: 3501 Miskolc, Pf.: 376 Phone number: 06-46-501-091 E-mail: bekeltetes@bokik.hu Website: bekeltetes.borsodmegye.hu	Csongrád-Csanád County Conciliation Board Seat: Szeged Jurisdiction: Békés County, Bács-Kiskun County, Csongrád-Csanád County Contact details: Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62/549-392 E-mail: bekelteto.testulet@cskik.hu Website: bekeltetes-csongrad.hu
Fejér County Conciliation Board Seat: Székesfehérvár Jurisdiction: Fejér County, Komárom-Esztergom County, Veszprém County Contact details: Address: 8000 Székesfehérvár, Hosszúsétatér 4-6. Phone number:06-22-510-310 E-mail: bekeltetes@fmkik.hu Website: www.bekeltetesfejer.hu	Győr-Moson-Sopron County Conciliation Board Seat: Győr Jurisdiction: Győr-Moson-Sopron County, Vas County, Zala County Contact: Address: 9022 Győr, Szent István út 10/a. Phone number: 06-96-520-217 E-mail: bekelteto.testulet@gymsmkik.hu Website: bekeltetesgyor.hu
Hajdú-Bihar County Conciliation Board Seat: Debrecen Area of competence: Jász-Nagykun-Szolnok County, Hajdú-Bihar County, Szabolcs-Szatmár-Bereg County Contact: Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710, +36 52 500 745 E-mail: bekelteto@hbkik.hu Website: hbmbekeltetes.hu	Pest County Conciliation Board Seat: Budapest Area of competence: Pest County Contact: Address: 1055 Budapest, Balassi Bálint u. 25. IV/2. Phone number: 06-1-792-7881 E-mail: pmbekelteto@pmkik.hu Website: panaszrendezes.hu

Conciliation Board procedure for persons not qualifying as consumers

Based on the Consumer Protection Act, the following are considered consumers for the purposes of the Conciliation Board procedure:

• a civil organization, ecclesiastical legal entity, condominium, housing cooperative, acting for purposes outside its independent occupation and economic activity, which buys, orders, receives, uses, or utilizes goods, or is the recipient of commercial communication or offer related to goods, as defined by a separate law; and
• a micro, small, and medium-sized enterprise (hereinafter collectively: SME) which uses a public service, or purchases, uses, or utilizes a product in the course of retail activity as defined by the Trade Act, or is the recipient of commercial communication or offer related to the product;
• for the purposes of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC [hereinafter: Regulation (EU) 2018/302], an undertaking that qualifies as a customer under Regulation (EU) 2018/302.

The Conciliation Board is authorized to verify and examine whether consumer status exists. The rules written under the Conciliation Board apply to the procedure.

Partial invalidity, code of conduct

If any point of the GTC is legally incomplete or invalid, the other points of the contract shall remain in force, and the provisions of the relevant legal regulations shall apply instead of the invalid or erroneous part.

The Seller does not have a code of conduct as per the Act on the Prohibition of Unfair Commercial Practices against Consumers.

Information on the essential properties of the Goods

Correction of data entry errors - Responsibility for the veracity of the provided data

During the ordering process, you have the continuous opportunity to modify the data you have entered before finalizing the order (by clicking the back button in the browser, the previous page will open, so the entered data can be corrected even if you have already proceeded to the next page). We would like to draw your attention to the fact that it is your responsibility to ensure that the data you provide is entered accurately, as the Goods will be invoiced and delivered based on the data you provide. We would like to draw your attention to the fact that an incorrectly provided email address or a full mailbox may result in the non-delivery of the confirmation and may prevent the conclusion of the contract. If the Buyer finalizes their order and discovers an error in the provided data, they must initiate a modification of their order as soon as possible. The Buyer can signal the modification of an incorrect order to the Seller by sending an email from the email address provided during the order or by phone call.

Restriction related to purchase

The webshop serves only private individuals.

Using the website

Purchases are not subject to registration.

Selecting the Product

By clicking on the product categories on the website, you can select the desired product family, and within that, individual Goods. By clicking on individual Goods, you will find a photo, item number, description, and price of the Good. In case of purchase, you must pay the price displayed on the website.

Adding to cart

After selecting the Product, you can add - any number of - Products to your cart by clicking the "Add to cart" button without incurring any purchase or payment obligation, as adding to the cart does not constitute an offer.

We recommend that you place the product in the cart even if you are not sure whether you want to purchase that particular product, because this allows you to see at a glance which products you have selected at that moment, and you can view and compare them on one screen. The content of the Cart can be freely modified until the order is finalized - until the "Finalize order" button is pressed - any desired Goods can be removed from the cart, new Goods can be added to the cart, and the desired quantity can be changed.

If you add the selected product to your Cart, a separate window will pop up with the text "The product has been added to your cart." If you do not wish to select more products, click the "Proceed to cart" button! If you want to view the selected product again or add another product to the cart, click the "Back to product" button!

Viewing the Cart

While using the website, you can check the contents of your cart at any time by clicking on the "View Cart" icon at the top of the page. Here you have the option to remove selected items from the cart or change the quantity of items. After pressing the "Update Cart" button, the system will display information corresponding to your changed data, including the price of the items in the cart.
If you do not wish to select and add further items to the cart, you can continue shopping by pressing the "Order" button.

Providing customer information

After pressing the "Order" button, the contents of the cart will appear, as well as the total purchase price you will have to pay if you buy the selected Goods. In the "Shipping service" box, you must indicate whether you wish to pick up the ordered Goods in person (personal pickup) or request delivery. In case of delivery, the system will indicate the delivery fee, which you are obliged to pay when ordering.

In the "User data" text box, you can enter your email address. In the "Billing information" text box, you can enter your full name, address, and phone number. In the "Shipping information" text box, the system automatically stores the data entered during the "Billing information". If you request delivery to a different address, please uncheck the box. In the "Comment" text box, you can optionally provide additional information.

Order review

After filling in the above text boxes, you can continue the ordering process by clicking the "Continue to next step" button, or you can delete/correct the data entered so far and return to the Cart contents by clicking the "Cancel" button. If you click the "Continue to next step" button, you will arrive at the "Order Review" page. Here you can see a summary of the data you previously provided, including the Cart contents, user, billing and shipping data, and the total amount you have to pay (you cannot change this data here, only if you click the "Back" button).

Finalizing the order (offer)

If you are convinced that the contents of the cart correspond to the Goods you wish to order, and your data are correct, you can finalize your order by clicking the "ORDER" button. The information published on the website does not constitute an offer to conclude a contract on the part of the Seller. In the case of orders falling under the scope of these GTC, you are considered the offeror.

By pressing the "ORDER" button, you expressly acknowledge that your offer must be considered made, and your statement - in the event of confirmation by the Seller according to these GTC - entails a payment obligation. The Seller is obliged to promptly confirm the receipt of your order to the Buyer electronically. If this confirmation does not reach the Buyer within a reasonable time, depending on the nature of the service, but no later than 48 hours from the dispatch of the Buyer's order, the Buyer is released from the offer's binding nature or contractual obligation.

Order processing, conclusion of the contract

You have the option to place an order at any time. The Seller will confirm your offer by email within 48 hours of receiving your offer at the latest. The contract is concluded when the confirmation email sent by the Seller becomes accessible to you in your email system.

Procedure for unclaimed packages

If the Buyer does not accept the ordered and delivered Goods and does not indicate their intention to withdraw from the contract without reason within the 14-day period provided by law, they breach their contract with the Seller, which obliges them to accept the Goods and thus the Seller's performance. In this case, the Seller attempts to redeliver the Goods if they can arrange this with the Buyer, but may make the redelivery conditional on the payment of a delivery fee. If the redelivery is unsuccessful, or it cannot be arranged with the Buyer because the Buyer refuses to cooperate, the Seller is entitled to terminate the contract with the Buyer with immediate effect due to the breach of contract and to enforce the cost of the unsuccessful outward and return delivery as a penalty against the Buyer. The parties accept the use of the email address used by the Buyer when placing the order as a form of communication for the termination of the contract and record that the time of notification of termination is the time when the termination letter becomes accessible in the Buyer's email account.

Payment methods

Stripe

https://stripe.com

Teya

https://www.teya.com

Cash on delivery

Klarna

https://www.klarna.com

PayPal

https://www.paypal.com

Delivery methods, delivery fees

GLS courier service

https://gls-group.com/HU/en/home/

GLS parcel locker

https://gls-group.com/HU/en/home/

GLS parcel point

https://gls-group.com/HU/en/home/

Fáma courier

https://famafutar.hu/tracking/

MPL courier service

https://posta.hu/nyomkovetes/nyitooldal

Fulfillment deadline

In the case of a Buyer who is a consumer, in the absence of a different agreement between the Parties, the Seller is obliged to make the Goods available to the Buyer without delay after the conclusion of the contract, but no later than within thirty days.

Based on the above, the general fulfillment deadline for the order is a maximum of 30 days from the confirmation of the order. The Seller provides information on any different (but not longer than 30 days) fulfillment deadline at each delivery method.

In case of delay by the Seller, the Buyer is entitled to proceed against the Seller in accordance with Act V of 2013 on the Civil Code.

Reservation of rights, retention of title

If you have previously ordered Goods but did not take delivery during shipment (excluding cases where you exercised your right of withdrawal), or the Goods were returned to the seller marked "unclaimed," the Seller will fulfill the order only after prepayment of the purchase price and shipping costs.

The Seller may withhold the delivery of the Goods until it is satisfied that the payment for the Goods has been successfully made using the electronic payment solution (including cases where, for Goods paid by bank transfer, the Buyer transfers the purchase price in the currency of their member state and due to conversion and bank charges/fees, the Seller does not receive the full amount of the purchase price and shipping fee). If the price of the Goods has not been paid in full, the Seller may request the Buyer to supplement the purchase price.

Sales abroad - prohibition of geo-blocking

The Seller does not differentiate between customers within Hungary and outside of it, within the European Union, regarding the use of the Website, meaning it does not restrict customers' access to the website based on their nationality, place of residence, or place of establishment. Unless otherwise provided in these GTC, the Seller ensures the delivery/pickup of ordered Goods within the territory of Hungary.

The language of communication and purchase is primarily Hungarian, and the Seller is not obliged to communicate with the buyer in the language of the buyer's member state.

The Seller is not obliged to comply with non-contractual requirements specified in the national law of the buyer's member state regarding the Goods concerned, such as labeling or sector-specific requirements, or to inform the buyer of these requirements.

Unless otherwise provided by the Seller, Hungarian VAT applies to all Goods.

The Seller provides non-Hungarian customers with the same delivery options available to Hungarian customers for the delivery of the Goods.

If the buyer can request delivery of the Goods to Hungary or any other European Union member state according to the GTC, non-Hungarian buyers can also request this using any of the delivery methods specified in the GTC.

If the buyer can choose personal pickup of the Goods from the Seller according to the GTC, non-Hungarian buyers can also exercise this option.

In other cases, the buyer may request that the delivery of the Goods abroad be arranged at their own expense. Hungarian buyers are not entitled to this right.

The Seller will fulfill the order after payment of the shipping fee. If the buyer does not pay the shipping fee to the Seller or does not arrange their own shipping by the agreed deadline, the Seller will terminate the contract and refund the prepaid purchase price to the buyer.

Information on the right of withdrawal for consumer buyers

According to Section 8:1 (1) Point 3 of the Civil Code, only a natural person acting outside their profession, independent occupation, or business activity qualifies as a consumer, so legal entities cannot exercise the right of withdrawal without justification!

Consumers are entitled to the right of withdrawal without justification according to Section 20 of Government Decree 45/2014. (II. 26.). The consumer can exercise their right of withdrawal

a) In the case of a contract for the sale of goods
aa) of the Goods,
ab) in case of sale of several Goods, if the delivery of the individual Goods takes place at different times, of the last delivered Good,
ac) in case of goods consisting of several items or pieces, of the last delivered item or piece,
ad) if the goods are to be delivered regularly within a specified period, of the first delivery,

within the deadline calculated from the date of receipt by the consumer or a third party designated by them, other than the carrier, which deadline is 14 calendar days.

The provisions of this point do not affect the consumer's right to exercise their right of withdrawal defined in this point during the period between the date of conclusion of the contract and the date of receipt of the Goods.

If the consumer made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer for the conclusion of the contract.

If the Seller has not informed the consumer about the deadline for exercising the right of withdrawal and other conditions (especially those set forth in Section 22 of the Government Decree), as well as the sample declaration according to Annex 2, the withdrawal period written above is extended by 12 months. If the Seller provided the consumer with information regarding the exercise of the right of withdrawal within 12 months after the expiry of the withdrawal period, the deadline for withdrawal or termination expires on the 14th day following the communication of this information.

Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses can be found here.

Voluntarily assumed withdrawal period

In addition to the provisions of Government Decree 45/2014. (II. 26.), the Seller voluntarily provides additional time for exercising the right of withdrawal, so the total withdrawal period in the webshop is 14 days, which does not exclude the enforcement of the right of withdrawal provided by law.

The conditions for applying the voluntarily granted right of withdrawal are identical to the conditions for exercising the right of withdrawal provided for in the decree.

Declaration of withdrawal, exercise of the right of withdrawal or termination by the consumer

The consumer may exercise his/her right provided for in Section 20 of Government Decree 45/2014 (II. 26.) by means of an unambiguous declaration to this effect, using the sample declaration downloadable from the website or by using the cancellation function.

The cancellation function

The cancellation function is an online cancellation declaration in which the consumer can inform the business of his/her decision to withdraw from the contract, his/her name, the data identifying the contract concerned by the withdrawal, and the data of the electronic device through which the consumer will receive confirmation of the withdrawal.

The cancellation function is accessible on the Website via the link "Withdraw from the contract". The consumer can send the online cancellation declaration to the Seller using the confirmation function with the text "Confirm cancellation".

The Seller shall send the consumer an acknowledgement of receipt of the cancellation without undue delay, on a durable medium, containing the content of the cancellation and the date and time of dispatch.

Validity of the consumer's cancellation statement

The right of withdrawal shall be deemed to have been exercised within the time limit if the consumer sends his/her statement within the time limit.

In the case of written cancellation or termination, it is sufficient to send the cancellation or termination statement within the deadline.

The consumer shall bear the burden of proving that he/she has exercised the right of withdrawal in accordance with this provision.

The Seller shall confirm the consumer's cancellation statement on an electronic medium upon receipt.

Seller's obligations in case of consumer withdrawal

Seller's refund obligation

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), the Seller shall refund the full amount paid by the consumer as consideration, including costs incurred in connection with the performance, such as the delivery fee, within fourteen days of becoming aware of the withdrawal at the latest. Please note that this provision does not apply to additional costs incurred due to the choice of a mode of transport other than the least expensive standard mode of transport.

Method of Seller's refund obligation

In the event of withdrawal or termination in accordance with Government Decree 45/2014 (II. 26.) Section 22, the Seller shall refund the amount due to the consumer in the same manner as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may also use another payment method for the refund, but the consumer shall not be charged any additional fee as a result. The Seller shall not be liable for delays caused by an incorrect and/or inaccurate bank account number or postal address provided by the Consumer.

Additional costs

If the consumer explicitly chooses a mode of transport other than the least expensive usual mode of transport, the Seller is not obliged to refund the additional costs arising therefrom. In such a case, our refund obligation exists up to the amount of the general shipping rates indicated.

Right of retention

The Seller may withhold the amount due to the consumer until the consumer has returned the Goods or has unequivocally proven that he has sent them back; the earlier of the two dates shall be taken into account. We cannot accept shipments sent cash on delivery or freight collect.

Consumer's obligations in case of withdrawal or termination

Return of the Goods

If the consumer withdraws from the contract in accordance with Section 22 of Government Decree 45/2014 (II. 26.), he/she is obliged to return the Goods immediately, but no later than fourteen days from the notification of withdrawal, or hand them over to the Seller or a person authorised by the Seller to receive the Goods. The return shall be deemed to have been completed within the deadline if the consumer sends the Goods before the expiry of the deadline.

Bearing the direct costs of returning the Goods

The consumer bears the direct cost of returning the Goods. The Goods must be returned to the Seller's address. If the Seller also sells the Goods in a business premises, and the consumer exercises his right of withdrawal in person at the business premises, he is entitled to return the goods to the business at the same time. If the consumer terminates a contract concluded outside business premises or at a distance – for the provision of services – after the commencement of performance, he/she is obliged to pay the business a fee proportionate to the service performed until the date of notification of termination to the business. The amount to be paid proportionally by the consumer shall be determined on the basis of the full amount of the consideration, including tax, as stipulated in the contract. If the consumer proves that the total amount determined in this way is excessively high, the proportional amount shall be calculated on the basis of the market value of the services performed until the termination of the contract. Please note that we cannot accept Goods returned cash on delivery or freight collect.

Consumer liability for depreciation

The consumer is liable for depreciation resulting from use exceeding that necessary to determine the nature, characteristics, and functioning of the Goods.

The right of withdrawal cannot be exercised in the following cases

The Seller expressly draws your attention to the fact that you cannot exercise your right of withdrawal in the cases specified in Section 29. (1) of Government Decree 45/2014 (II.26.):

1. after the full performance of the service, however, if the contract creates a payment obligation for the consumer, this exception can only be invoked if the performance commenced with the consumer's express prior consent and with the consumer's acknowledgement that he/she will lose his/her right of withdrawal as soon as the business has fully performed the contract;
2. in respect of Goods or services whose price or fee depends on fluctuations in the financial market that cannot be influenced by the business, even within the period specified for exercising the right of withdrawal;
3. in the case of non-prefabricated Goods manufactured according to the consumer's instructions or at his/her explicit request, or Goods clearly tailor-made for the consumer;
4. in respect of perishable Goods or Goods that retain their quality for a short period;
5. in respect of sealed Goods which cannot be returned after unsealing for health protection or hygiene reasons (We warn you that in respect of sealed goods which cannot be returned after unsealing for health protection or hygiene reasons, use exceeding that necessary to determine the nature, characteristics, and functioning of the Goods results in the loss of the right of withdrawal.);
6. in respect of Goods which, by their nature, are inseparably mixed with other Goods after delivery;
7. in respect of alcoholic beverages whose actual value depends on market fluctuations in a way that cannot be influenced by the business, and whose price was agreed upon by the parties at the time of concluding the sales contract, but the performance of the contract only takes place after the thirtieth day following the conclusion;
8. in the case of a contract for work where the business visits the consumer at the consumer's express request for urgent repair or maintenance work;
9. in respect of the sale of sealed audio or video recordings and computer software copies, if the consumer has unsealed the packaging after delivery;
10. in respect of newspapers, periodicals, and magazines, with the exception of subscription contracts;
11. in the case of contracts concluded at a public auction;
12. in the case of a contract for the provision of accommodation, other than for residential purposes, transport, car rental, catering, or services related to leisure activities, if a specific date or period for performance is stipulated in the contract;
13. in respect of digital content not provided on a tangible medium, if the Seller has commenced performance with the consumer's express, prior consent, and the consumer, at the same time as giving this consent, has acknowledged that he/she will lose his/her right of withdrawal after the commencement of performance, and the business has sent a confirmation to the consumer.

Information on product warranty, legal warranty, and guarantee concerning the conformity of goods in consumer contracts

This section of the Consumer Information Notice was prepared pursuant to the authorization of Section 11 (5) of Government Decree 45/2014 (II.26.) and taking into account Annex 3 of Government Decree 45/2014 (II.26.).

The Consumer Information Notice applies exclusively to Buyers who qualify as consumers; the rules applicable to non-consumer buyers are set out in a separate chapter.

Requirements for conforming performance in a consumer contract

General requirements for conforming performance for goods sold under a consumer contract

The Goods and their performance must comply with the requirements set out in Government Decree 373/2021 (VI.30.) at the time of performance.

For the performance to be considered conforming, the Goods subject to the contract must

• conform to the description, quantity, quality, and type specified in the contract, and possess the functionality, compatibility, interoperability, and other characteristics specified in the contract
• be fit for any purpose specified by the consumer, which the consumer made known to the Seller no later than at the time of concluding the contract, and which the Seller accepted
• possess all accessories and instructions specified in the contract – including instructions for installation, installation instructions, and customer support – and
• provide the updates specified in the contract.

For the performance to be considered conforming – furthermore – the Goods subject to the contract must

• be fit for the purposes prescribed by law, technical standards, or in the absence of technical standards, by the applicable code of conduct for goods of the same type
• possess the quantity, quality, performance, and other characteristics reasonably expected by the Consumer – particularly in terms of durability, reparability, functionality, compatibility, accessibility, continuity, and safety – which are customary for goods of the same type, taking into account any public statement made by the Seller, its representative, or another person involved in the sales chain regarding the specific properties of the Goods – especially in advertisements or on labels
• possess the accessories and instructions reasonably expected by the consumer – including packaging and installation instructions – and
• conform to the properties and description of the Goods presented by the business as a sample, model, or made available as a trial version before the conclusion of the contract.

The Goods do not have to conform to the public statement above if the Seller proves that

• the public statement was unknown to him/her and he/she was not expected to know it
• the public statement was corrected in an appropriate manner by the time of contract conclusion, or
• the public statement could not have influenced the entitled party's decision to enter into the contract.

Specific requirements for conforming performance for goods containing digital elements in consumer contracts

In the case of goods containing digital elements, the Seller must ensure that the consumer receives notification of, and receives, updates to the digital content or related digital service of the goods – including security updates – that are necessary to maintain the conformity of the goods.

The Seller shall make the update available, if the sales contract provides for

• a one-time provision of digital content or digital service, then as reasonably expected by the consumer based on the type and purpose of the goods and digital elements, as well as the specific circumstances and nature of the contract; or
• continuous provision of digital content for a specified period, then for a period of two years from the performance of the goods in the case of continuous service not exceeding two years.

If the consumer does not install the provided updates within a reasonable period, the Seller is not liable for the defect of the goods if it results exclusively from the lack of application of the relevant update, provided that

1. the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
2. the consumer's failure to install the update or incorrect installation of the update by the consumer is not attributable to a deficiency in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of concluding the contract, the consumer was specifically informed that a particular property of the goods deviates from what is described here, and the consumer specifically and expressly accepted this deviation at the time of concluding the sales contract.

Requirements for conforming performance in the case of the sale of digital content sold under a consumer contract

The Seller provides the digital content to the consumer. Unless otherwise agreed by the parties, the Seller shall provide the digital content to the consumer without undue delay after the conclusion of the contract, in the latest version available at the time of the contract's conclusion.

The service is considered performed when the digital content or any solution necessary for or capable of downloading it has been delivered to the consumer, or to a physical or virtual device selected by the consumer for this purpose.

The Seller must ensure that the consumer receives notification of, and receives, updates to the digital content – including security updates – that are necessary to maintain the conformity of the digital content or digital service.

If the contract provides for the continuous provision of digital content for a specified period, the conformity of the digital content must be ensured throughout the entire duration of the contract.

If the consumer does not install the updates provided by the Seller within a reasonable period, the Seller is not liable for the defect of the service if it results exclusively from the lack of application of the relevant update, provided that

• the Seller informed the consumer about the availability of the update and the consequences of the consumer's failure to install it; and
• the consumer's failure to install the update or incorrect installation of the update by the consumer is not attributable to a deficiency in the installation instructions provided by the Seller.

No defective performance can be established if, at the time of concluding the contract, the consumer was specifically informed that a particular property of the digital content deviates from the requirements specified here, and the consumer specifically and expressly accepted this deviation at the time of concluding the contract.

The Seller performs defectively if the defect in the digital content service results from improper integration into the consumer's digital environment, provided that

• the integration of the digital content was performed by the Seller, or performed under the Seller's responsibility; or
• the digital content is to be integrated by the consumer, and the improper integration was caused by deficiencies in the integration instructions provided by the Seller.

If the contract provides for the continuous provision of digital content or digital service for a specified period, the Seller is liable for defects in the digital content if the defect occurs or becomes detectable during the period specified in the contract.

If the contract provides for a one-time service or a series of individual service acts, it shall be presumed, unless proven otherwise, that a defect detected by the consumer within one year from the date of performance already existed at the time of performance. However, the Seller does not perform defectively if it proves that the consumer's digital environment is not compatible with the technical requirements of the digital content or digital service, and it informed the consumer of this in a clear and understandable manner before concluding the contract.

The consumer is obliged to cooperate with the Seller so that the Seller can ascertain – using technically available means that require the least intervention from the consumer – whether the cause of the defect is the consumer's digital environment. If the consumer fails to comply with this obligation to cooperate after the Seller has clearly and understandably informed him/her of this obligation before concluding the contract, the consumer shall bear the burden of proving that

• the defect detected within one year after performance already existed at the time of performance, or
• the service affected by the defect detected during the contract period was not in conformity with the contract during the period of contractual performance.

Defective performance of a contract for the sale of goods

The Seller performs defectively if the defect of the goods results from its unprofessional installation, provided that

a) the installation forms part of the sales contract and was performed by the Seller or was performed under the Seller's responsibility; or

b) the installation was to be performed by the consumer, and the unprofessional installation was the result of deficiencies in the installation instructions provided by the Seller – or, in the case of goods containing digital elements, by the provider of the digital content or digital service.

If, according to the sales contract, the Seller commissions the goods, or the commissioning is carried out under the Seller's responsibility, performance by the Seller shall be considered complete when the commissioning has been completed.

In the case of goods with digital elements, if the sales contract provides for the continuous provision of digital content or digital services for a defined period, the Seller is liable for any defect in the digital content of the goods if the defect occurs or becomes apparent within two years from the performance of the goods in the case of continuous service for a period not exceeding two years; or during the entire period of continuous service in the case of continuous service for a period exceeding two years.

Warranty of conformity

In what cases can you exercise your right to a warranty of conformity?

In the event of defective performance by the Seller, you may assert a claim for warranty of conformity against the Seller in accordance with the Civil Code and, in the case of consumer contracts, Government Decree 373/2021 (VI.30.).

What rights do you have based on your warranty claim?

You may, at your choice, assert the following warranty claims:

You may request repair or replacement, unless performance of the claim chosen by you is impossible or would involve disproportionate additional costs for the Seller compared to the performance of another claim. If you have not requested or could not request repair or replacement, you may demand a proportionate reduction of the consideration or, as a last resort, withdraw from the contract.

Before bringing the goods into conformity with the contract, the Seller shall inform the Consumer that, based on their warranty claim, they may choose between repair or replacement, and that in the case of repair, the limitation period for the warranty claim will be extended by twelve months once.

Depending on the specific characteristics of the product category, the Seller may lend a replacement product free of charge to the Consumer for the duration of the repair; the replacement product may also be a refurbished product. The provision of a replacement product is not automatic and may only occur based on a specific undertaking by the Seller.

The Seller may also fulfill its obligation to replace the goods with refurbished goods at the express request of the Consumer.

You may switch from one chosen warranty right to another, but you shall bear the cost of such switch, unless it was justified or caused by the Seller.

In the case of a consumer contract, it shall be presumed, unless proven otherwise, that a defect discovered within one year from the date of performance of the goods and goods containing digital elements already existed at the time of performance of the goods, unless this presumption is incompatible with the nature of the goods or the nature of the defect.

The Seller may refuse to bring the goods into conformity with the contract if repair or replacement is impossible, or if it would entail disproportionate additional costs for the Seller, taking into account all circumstances, including the value of the goods in their faultless condition and the severity of the breach of contract.

The consumer is also entitled, commensurate with the severity of the breach of contract, to demand a proportionate reduction of the consideration or to terminate the sales contract if

• the Seller has not carried out the repair or replacement, or has carried it out but has not fulfilled the following conditions in whole or in part
  • the Seller must ensure the return of the replaced goods at its own expense
  • if repair or replacement requires the removal of goods that were installed in accordance with the nature and purpose of the goods – before the defect became apparent – then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal or installation.
• the Seller has refused to bring the goods into conformity with the contract
• a repeated performance defect has occurred despite the Seller's attempt to bring the goods into conformity with the contract
• the defect in performance is so severe that it justifies an immediate price reduction or immediate termination of the sales contract, or
• the Seller has not undertaken to bring the goods into conformity with the contract, or it is clear from the circumstances that the business will not bring the goods into conformity within a reasonable period or without causing significant detriment to the consumer.

If the consumer wishes to terminate the sales contract due to defective performance, the burden of proving that the defect is minor rests with the Seller.

The Consumer is entitled to withhold the remaining part of the purchase price - commensurate with the severity of the breach of contract - in whole or in part until the Seller fulfills its obligations regarding the conformity of performance and defective performance.

As a general rule:

• the Seller must ensure the return of the replaced goods at its own expense
• if repair or replacement requires the removal of goods that were installed in accordance with the nature and purpose of the goods – before the defect became apparent – then the obligation to repair or replace includes the removal of the non-conforming goods and the installation of the replacement or repaired goods, or bearing the costs of removal or installation.

The reasonable period for carrying out the repair or replacement of the Goods shall be calculated from the date when the Consumer notified the defect to the business.

The consumer must make the Goods available to the business for the purpose of repair or replacement.

The reduction of consideration is proportionate if its amount equals the difference between the value of the goods to which the Consumer would be entitled in the case of conforming performance and the value of the goods actually received by the Consumer.

The Consumer's right to claim for termination of the sales contract due to a defect can be exercised by a legal declaration expressing the decision to terminate, addressed to the Seller.

If the defective performance affects only a specific part of the goods supplied under the sales contract, and the conditions for exercising the right to terminate the contract exist in respect of those parts, the Consumer may terminate the sales contract only in respect of the defective goods, but may also terminate it in respect of any other goods acquired together with them if the Consumer cannot reasonably be expected to retain only the conforming goods.

If the Consumer terminates the sales contract in whole or in respect of a part of the goods supplied under the sales contract, then

• the Consumer must return the affected goods to the Seller at the Seller's expense, and
• the Seller must immediately refund the purchase price paid by the Consumer for the affected goods as soon as the goods or proof of their return has been received.

The Seller is obliged to draw up a record of the consumer's reported warranty claim and provide a copy thereof to the consumer without delay, in a verifiable manner.

If the Seller company is unable to make a statement about the possibility of fulfilling the consumer's warranty claim at the time of its report, it is obliged to inform the consumer of its position - in case of rejection of the claim, also of the reasons for rejection and the possibility of turning to the conciliation body - within 8 days, in a verifiable manner.

The Seller must strive to carry out the repair or replacement within a maximum of fifteen days. If the duration of the repair or replacement exceeds fifteen days, the Seller company is obliged to inform the consumer about the expected duration of the repair or replacement.

Within what period can you enforce your warranty claim?

You are obliged to report the defect without delay after its discovery. A defect reported within two months of its discovery shall be deemed to have been reported without delay. However, we draw your attention to the fact that you can no longer enforce your warranty rights beyond the two-year limitation period from the performance of the contract.

If the Goods are brought into conformity with the contract by repair, the limitation period for the warranty claim shall be extended by twelve months once.

The part of the repair period during which the Buyer cannot use the Goods as intended shall not be included in the limitation period.

The limitation period for the warranty claim for the part of the Goods affected by replacement or repair shall restart. This rule shall also apply if a new defect arises as a result of the repair.

Against whom can you enforce your warranty claim?

You can enforce your warranty claim against the Seller.

What are the other conditions for enforcing your warranty rights?

Within one year of performance, there are no other conditions for enforcing your warranty claim beyond reporting the defect, if you prove that the Goods were provided by the Seller. However, after one year from performance, you must prove that the defect you discovered already existed at the time of performance.

Specific rules for warranty claims in the case of digital content services

The consumer is also entitled - commensurate with the severity of the breach of contract - to demand a proportionate reduction of the consideration or to terminate the contract for the provision of digital content if

1. repair or replacement is impossible, or would entail disproportionate additional costs for the Seller;
2. the Seller, when exercising the right to a warranty of conformity for repair or replacement, does not bring the performance into conformity free of charge within a reasonable time from the consumer's notification of the defect, without significant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service;
3. a repeated performance defect has occurred despite the undertaking's attempt to bring the goods into conformity with the contract;
4. the defect in performance is so severe that it justifies an immediate price reduction or immediate termination of the contract; or
5. the Seller has not undertaken to bring the service into conformity with the contract, or it is clear from the circumstances that the business will not bring the service into conformity within a reasonable period or without causing significant detriment to the consumer.

When exercising the right to a warranty of conformity for repair or replacement, the Seller is obliged to bring the performance into conformity free of charge within a reasonable time from the consumer's notification of the defect, without significant inconvenience to the consumer, taking into account the nature and purpose of the digital content or digital service.

When exercising the right to a warranty of conformity for repair or replacement, depending on the technical characteristics of the digital content, the Seller may choose the method of bringing the digital content into conformity with the contract.

The reduction of consideration is proportionate if its amount equals the difference between the value to which the consumer would be entitled in the case of conforming performance and the value of the service actually provided to the consumer.

If the contract provides for a continuous service for a defined period, the proportionate reduction of the consideration must relate to the period during which the service was not conforming.

If the consumer wishes to terminate the contract due to defective performance, the burden of proving that the defect is minor rests with the Seller.

If the Seller provides or undertakes to provide digital content, and the consumer provides or undertakes to provide only personal data to the Seller, the consumer is entitled to terminate the contract even in the presence of an insignificant defect, but cannot claim a proportionate reduction of the consideration.

The consumer's right to terminate the contract under the warranty of conformity can be exercised by a legal declaration expressing the decision to terminate, addressed to the Seller.

If the Seller does not perform, the consumer is obliged to urge the Seller to perform. If, despite the consumer's request, the Seller fails to provide or supply the digital content without delay or within an additional period agreed by the parties, the consumer may terminate the contract.

The consumer may terminate the contract without urging the Seller to perform if

• the Seller has not undertaken to provide the digital content, or it is clear from the circumstances that it will not provide the digital content; or
• based on the agreement of the parties or the circumstances of the contract, it is clear that performance at a specific time is essential for the consumer, and the Seller fails to do so.

In the event of termination of the contract, the Seller is obliged to refund the full amount paid by the consumer as consideration.

However, if the performance was conforming for a certain period before the termination of the contract, the consideration due for that period does not have to be refunded. In the latter case, the part of the consideration corresponding to the period of non-conforming performance, as well as any advance payment made by the consumer that would have been due for the remaining term of the contract if the contract had not been terminated, must be refunded.

If the consumer is entitled to a proportionate reduction of the consideration or termination of the contract, the Seller must fulfill its refund obligation without delay, but no later than fourteen days from becoming aware of the exercise of this right.

The business shall refund the amount due to the consumer using the same payment method as used by the consumer. Based on the consumer's express consent, the Seller may also use another payment method for the refund, but the consumer shall not incur any additional charges as a result.

The costs associated with the refund shall be borne by the Seller.

In the event of termination of the contract, the Seller may prevent the consumer from continuing to use the digital content, in particular by making the digital content or digital service inaccessible to the consumer or by deactivating the consumer's user account.

In the event of termination of the contract, the consumer is obliged to refrain from using the digital content and from making it available to third parties.

If the digital content was provided on a tangible medium, the consumer is obliged to return the tangible medium without delay at the Seller's expense, upon the Seller's request made within fourteen days of becoming aware of the termination.

The consumer is obliged to pay a fee proportionate to the service performed in conformity with the contract for the use of the digital content for the period preceding the termination of the contract.

Product warranty

In what cases can you exercise your product warranty right?

In the event of a defect in movable property (Goods), you may, at your option, assert a warranty of conformity claim or a product warranty claim in accordance with the rules of the Civil Code.

What rights do you have based on your product warranty claim?

As a product warranty claim, you may request the repair or replacement of the defective Goods.

When is a product considered defective?

The product is defective if it does not meet the quality requirements valid at the time of its placing on the market, or if it does not have the properties described by the manufacturer.

Within what period can you enforce your product warranty claim?

You can enforce your product warranty claim within two years from the placing of the Goods on the market by the manufacturer. After this deadline, you lose this right.

Against whom can you enforce your product warranty claim?

You can exercise your product warranty rights against the producer or distributor of the product (hereinafter jointly referred to as: manufacturer).

What evidence rule applies when enforcing a product warranty claim?

When enforcing a product warranty claim, you must prove that the product defect existed at the time of placing on the market by the manufacturer.

In what cases is the manufacturer exempt from its product warranty obligation?

The manufacturer is exempt from its product warranty obligation if it can prove that:

• it did not manufacture or place the Goods on the market within the scope of its business activities, or
• the defect was not discoverable at the time of placing on the market according to the state of science and technology, or
• the defect of the Goods results from the application of legislation or mandatory official regulations.

The manufacturer only needs to prove one reason for exemption.

Please note that for the same defect, you can simultaneously and in parallel assert a warranty of conformity claim against the business and a product warranty claim against the manufacturer. If your product warranty claim is successfully enforced, you can only assert your warranty of conformity claim for the replaced product or the repaired part of the product against the manufacturer thereafter.

Guarantee

In what cases can you exercise your guarantee right?

Based on Government Decree 151/2003. (IX. 22.) on mandatory guarantees for certain durable consumer goods, the Seller is obliged to provide a guarantee for new durable consumer goods listed in Annex 1 of IM Decree 10/2024. (VI.28.) on the definition of durable consumer goods subject to mandatory guarantee (e.g., technical articles, tools, machines), as well as their accessories and components within the scope specified therein (hereinafter referred to as consumer goods in this section) in the event of their sale.

The list of consumer goods subject to mandatory warranty can be found here: Decree 10/2024. (VI. 28.) IM on the definition of durable consumer goods subject to mandatory warranty.

Rights arising from the warranty can be enforced with a warranty card, or, as detailed in this point, with a document proving payment of the consideration. The Seller is not obliged to issue or hand over a warranty card to the consumer if the sale price of the consumer item does not exceed 100,000 Forints, in which case the rights arising from the warranty can be enforced with a document proving payment of the consideration.

The improper issuance of the warranty card or the failure to provide the warranty card does not affect the validity of the warranty.

In the event of failure to provide the consumer with a warranty card, the conclusion of the contract shall be deemed proven if the consumer presents a document proving the payment of the consideration – an invoice or receipt issued under the Act on General Sales Tax. In this case, the rights arising from the warranty can be enforced with the document proving the payment of the consideration.

The fulfillment of a warranty claim is not conditional on the return of the unsealed packaging of the consumer item.

What rights do you have and within what deadlines in case of mandatory warranty?

Warranty rights

Based on their warranty rights, the Buyer may request repair or replacement, may request a price reduction in cases provided by law, or, ultimately, may withdraw from the contract if the obligated party has not undertaken the repair or replacement, cannot fulfill this obligation within an appropriate deadline, while protecting the rights of the entitled party, or if the entitled party's interest in the repair or replacement has ceased.

The Buyer may submit their warranty claim directly at the Seller's registered office, any of its premises, branch offices, and at the repair service indicated by the Seller on the warranty card.

Enforcement deadline

The warranty claim can be enforced during the warranty period, which is, according to Government Decree 151/2003. (IX. 22.):

1. Two years if the sale price is 10,000 Forints or more, but not exceeding 250,000 Forints,
2. Three years if the sale price is over 250,000 Forints.

Failure to meet these deadlines results in forfeiture of rights, however, in case of repair of the consumer item, the warranty period is extended by the time during which the Buyer could not use the consumer item as intended due to the defect, starting from the day of handover for repair.

The warranty period begins upon the handover of the consumer item to the Buyer, or if the installation is carried out by the Seller, its representative, or another person authorized for installation, it begins on the day of installation.

If the Buyer has the consumer item installed more than six months after handover, the starting date of the warranty period is the date of handover of the consumer item.

Rules regarding the handling of warranty claims

The Seller shall endeavor to carry out the repair or replacement within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement. By accepting the GTC, the Buyer consents to receiving this information electronically or by another method suitable for verifying receipt by the consumer.

If, during the warranty period, it is determined by the Seller that the consumer item is irreparable, the Seller is obliged to replace the consumer item within eight days, unless the buyer specifies otherwise. If the consumer item cannot be replaced, the business is obliged to refund the purchase price indicated on the warranty card, or, in its absence, on the document presented by the consumer proving payment for the consumer item – an invoice or receipt issued under the Act on General Sales Tax – within eight days to the consumer.

If the Seller cannot repair the consumer item within 30 days:

If the consumer item is not repaired within thirty days from the notification of the warranty claim to the Seller – unless the consumer specifies otherwise – the Seller is obliged to replace the consumer item within eight days following the unsuccessful expiration of the thirty-day period. If the consumer item cannot be replaced, the Seller is obliged to refund the purchase price indicated on the warranty card, or, in its absence, on the document presented by the consumer proving payment for the consumer item – an invoice or receipt issued under the Act on General Sales Tax – within eight days following the unsuccessful expiration of the thirty-day repair period to the consumer.

If the consumer item breaks down for the 4th time during the warranty period, – unless the consumer specifies otherwise – the Seller is obliged to replace the consumer item within eight days. If the consumer item cannot be replaced, the business is obliged to refund the purchase price indicated on the warranty card, or, in its absence, on the document presented by the consumer proving payment for the consumer item – an invoice or receipt issued under the Act on General Sales Tax – within eight days to the consumer.

Consumer goods that are fixedly connected, or weigh more than 10 kg, or cannot be transported as hand luggage on public transport (with the exception of vehicles) must be repaired at the place of operation. If the repair cannot be carried out at the place of operation, the business, or - in case of a repair claim directly enforced at the repair service - the repair service shall arrange for the removal and reinstallation, as well as the transport to and from the repair facility.

The Seller is obliged to draw up a record of the consumer's warranty claim submitted to them and to provide a copy thereof to the consumer immediately in a verifiable manner.

If the Seller's business cannot state whether the consumer's warranty claim can be fulfilled at the time of notification, it is obliged to inform the consumer of its position – in case of rejection, the reasons for rejection and the possibility of turning to the conciliation body – within 8 days, in a verifiable manner.

Exceptions to the warranty

The provisions described under the section "Rules for handling warranty claims" do not apply to electric bicycles, electric scooters, quads, motorcycles, mopeds, passenger cars, motorhomes, caravans, trailer caravans, trailers, and motorized watercraft.

However, the Seller is still obliged to endeavor to fulfill the repair claim for these Goods within 15 days.

If the duration of the repair or replacement exceeds fifteen days, the Seller is obliged to inform the Buyer of the expected duration of the repair or replacement.

What is the relationship between warranty and other liability rights?

The warranty applies in addition to liability rights (product liability and accessory liability), and the fundamental difference between general liability rights and warranty is that in the case of warranty, the burden of proof is more favorable to the consumer.

Replacement claim within three working days

The institution of a replacement claim within three working days also applies to new durable consumer goods in the case of sales through a webshop. If the consumer makes a replacement claim due to a defect in the consumer item within 3 working days from the purchase or commissioning, the Seller cannot invoke disproportionate additional costs under Section 6:159 (2) a) of Act V of 2013 on the Civil Code, and is obliged to replace the consumer item within eight days, provided that the defect hinders its intended use. If the consumer item cannot be replaced, the Seller is obliged to immediately refund the purchase price indicated on the warranty card, or, in its absence, on the document presented by the consumer proving payment for the consumer item – an invoice or receipt issued under the Act on General Sales Tax – to the consumer.

When is the Seller exempt from its warranty obligation?

The Seller is only exempt from its warranty obligation if it proves that the cause of the defect arose after performance.

Please note that you may assert a claim for accessory liability and warranty, as well as product liability and warranty, simultaneously and in parallel for the same defect. However, if you have successfully asserted your claim arising from defective performance for a particular defect (e.g., the business replaced the product), you can no longer claim it on another legal basis for the same defect.